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Carriage House Hotel Information
CHECK-IN TIME: 4:00PM CHECK-OUT TIME: 11:00AM
CARRIAGE HOUSE TIMESHARE ASSOCIATION (CHTA) MEMBER SERVICES –An Owner Services representative is available Monday through Friday from 9am to 5pm. to answer any questions you might have regarding your Carriage House timeshare interest.
CONCIERGE SERVICES –Concierge services are available in the lobby. Inquire about show tickets, tours, dining and shopping information. Our 24/7 Guest Services staff can also assist you.
FOOD DELIVERY SERVICES - If you wish to have food delivered, please contact Guest Services for names of reputable vendors. You will be called when your food arrives and asked to meet the vendor in the lobby. From time to time restaurants attempt to distribute flyers. For your safety, you are asked not to support these vendors and to immediately notify Guest Services if you see this type of activity.
EMERGENCY – In case of fire, accident, or other emergency, contact the Hotel Operator. Dial "0" on your room phone.
FITNESS ROOM -
The fitness room is located in the lobby and is available from 6am to 10pm daily. Earphones can be purchased at the lobby Mini-Mart for $2 each. Use of the fitness center is at the risk of the individual. The CHTA assumes no responsibility or liability for injuries which can occur while exercising. Guests should always check with their physician before attempting any new exercise program.
GUEST SERVICES & AMENITIES – Rollaway beds (not allowed in all rooms), cribs, high chairs, shower chairs, blenders, tennis equipment, basketballs, and DVD movies are loaned on a complimentary basis as available.
HOUSEKEEPING – Maid service is provided daily to all Carriage House hotel guests between the hours of 8am to 3pm. Daily service includes the making the beds and trash removal. If you would like your towels replaced, please leave the used towels in the bathtub. If you wish to reuse towels, leave them hanging on the rack. Although Housekeepers are not permitted to perform kitchen-related chores during your stay, each unit is supplied with paper supplies, dishwasher detergent, and liquid soap for dishes. Should you need any replacement or additional items such as dishes, cookware or glasses, or would like your room serviced at a specific time, please contact Housekeeping. If you notice anything in need of repair, please contact Housekeeping.
ICE - An ice machine is located on the 9th floor to the right as you exit the elevators.
INTERNET USE – Complimentary Wi-Fi access is available in each guest room and suite. In addition, there is a business center located in the lobby with two Internet terminals. This service is complimentary and available to all guests on a first-come, first-served basis.
LAUNDRY/DRY CLEANING –Laundry or Dry Cleaning service is available. Items to be sent out for cleaning must be bagged and given to Guest Services by 9am will be returned by 9am the following day. Service is available Monday through Saturday, except holidays. Items sent out on Saturday may not be returned until Monday at 9am: Coin-operated laundry machines are located on floors two through eight and laundry detergent is available for purchase in the Mini-Mart. Change is available at the Front Desk. Recycling containers are located in each laundry room.
MINI-MART -Energy drinks, fruit juices, milk, eggs, candy, snacks, microwaveable food items, newspapers, sundries and souvenirs are available in the lobby Mini-Mart.
POOL & WHIRLPOOL: The pool and whirlpool are open daily from 8am-10pm. There is no lifeguard, and children under the age of 14 are prohibited without adult supervision. Children under the age of 14 are prohibited from using the whirlpool. Guests experiencing health problems or who have been consuming alcoholic beverages may not use either the pool or the whirlpool. Pool towels are available at the pool. DIVING IS NEVER PERMITTED.
Recycling containers are located in each laundry room on floors two through eight.
SAFETY DEPOSIT BOXES & IN-ROOM SAFE –Complimentary safety deposit boxes are available through Guest Services. There is also a complimentary in-room safe which you are encouraged to use.
SAFETY & SECURITY – The Carriage House is protected by smoke detection and fire sprinkler systems. When checking into your room, be sure to note where the fire exits are so that you are familiar with their location in the event of an emergency. Do not use the elevator as a fire exit. Use the stairs at the end of each hallway. An evacuation plan is on the back of each guestroom entrance door. Please review the evacuation information carefully. A parking permit must be placed on your dashboard. Always lock your car and do not leave valuables visibly displayed in your car. Please report any lost keys or unusual activity to Guest Services.
SMOKING –Smoking is not permitted in any of the common areas, including the pool area, tennis court, parking lot front entrance, lobby, elevators, hallways or non-smoking guest rooms and suites. Guests are asked to use the back patio to smoke. A table and chairs are provided for your convenience.
SPECIAL ASSISTANCE - Should you need special assistance during your stay in the event of an emergency, please contact Guest Services. Animals are not permitted on the property except for service animals.