Frequently Asked Questions
If your question is not listed below, email or call the hotel directly for more information.
How do owners make a reservation or bank their week with an Exchange company?
Reservations for The Carriage House or banking requests are done with Reservations. Requests can be done by telephone, email, fax or regular mail. Please be sure to include your Carriage House and exchange company member number.
- Telephone: 800.221.2301 ext. 280 or 702.798.1020
- Email: email@example.com
- Fax: 702.798.0007
- Mail: 105 E Harmon Ave, Las Vegas, NV
What exchange companies are available to Carriage House owners?
Dial An Exchange (DAE) | www.daelive.com | 800.468.1799
Interval International (II) | www.intervalworld.com | 800.843.8843
Resort Condominiums International (RCI) | www.rci.com | 800.338.7777
Hawaii Timeshare Exchange (HTSE) | www.htse.net | 866.860.4873
Platinum Interchange | www.platinuminterchange.com | 800.854.2324
The Club Select (DRI) | www.diamondresorts.com | 877.787.0906
Trading Places International | www.tradingplaces.com | 800.365.7617
Can owners book at The Carriage House or exchange their week for next year?
In order to book or bank your week for next year, the estimated Annual Maintenance Assesements must be prepaid. Owners may call Reservations to pay over the phone with a credit card or mail in a check, with their written request.
When does carryover time expire and what are the restrictions when booking carryover time?
Unused vacation time, for the current year, may be carried over into the next year if the Annual Maintenance Assessments are paid in full by the end of the current year. Carryover time is subject to the following restrictions:
Carryover time is available from January through August.
Carryover time is not available from September through December.
Bronze season owners may only book April and May, excluding holidays.
Carryover time cannot be split.
Carryover time cannot be used with an exchange company.
Carryover time cannot be booked more than 90 days in advance.
Annual Maintenance Assessments, for the previous year and the current year, must be paid in full in order to make reservations using carryover time.
Are room upgrades available?
Owners can request a room upgrade 30 days or less prior to arrival. All requests are confirmed on a space available basis and subject to nightly upgrade fees. Please email or call Reservations for more information.
Are season upgrades available?
There are three travel seasons at The Carriage House.
GOLD: January 1st - December 31st; including holidays
SILVER: January 1st - December 31st; excluding holidays
BRONZE: April 1st - May 31st; excluding holidays AND September 1st - December 31st; excluding holidays.
Owners can request a season upgrade 30 days or less prior to arrival. All requests are confirmed on a space available basis and subject to nightly upgrade fees. Please email or call Reservations for more information.
What is the cancellation policy for owner reservations?
Owners must notify Reservations, by telephone, email or fax, at least 14 days prior to arrival to have their week reinstated.
Is RV or oversized vehicle parking allowed?
There is limited parking for oversized vehicles, trailers, motorhomes and boats. Arrangements must be made prior to arrival to accommodate these vehicles. Call the hotel directly for more information.
Are animals allowed on property?
No, only service animals are allowed on property.